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Terms & Conditions for
Mind, Body & Soul Energy

I, the client, am committed to establishing a coaching relationship with Natasha Harris. These sessions will address the key changes I wish to make in my life. I am also committed to taking positive actions to make improvements in my life and to meeting the goals that I have identified with my coach in order to make these changes. I am committed to being as open and honest as necessary in order to work with my coach towards achieving my goals.

TERMS FOR SESSIONS

SCHEDULING OF SESSIONS

Sessions can take place face-to-face, by phone or via Zoom, as pre-arranged.

If I need to rearrange any sessions, I will give at least 4 working days’ notice (Mon-Fri). I understand that if I give less notice, the session will still be chargeable at the agreed rates. If I am late for the session, my time will be shortened accordingly. Rescheduled sessions must be used within the same month.

All sessions booked must be used within the timeframe agreed. End dates are shown in your session details in Practice Better. Please see below for the section on Expiry of your Session/Package.

PAYMENT & REFUNDS

Payment is due before commencement of any session, and all sessions must be completed within agreed programme time from date of contract.

Sessions are non-refundable.

TERMS FOR PACKAGES

SCHEDULING OF SESSIONS

Sessions can take place face-to-face, by phone or via Zoom, as pre-arranged.

If I need to rearrange any sessions, I will give at least 4 working days’ notice (Mon-Fri). I understand that if I give less notice, the session will still be chargeable at the agreed rates. If I am late for the session, my time will be shortened accordingly. Rescheduled sessions must be used within the same month.

All sessions booked must be used within the timeframe agreed. End dates are shown in your package details in Practice Better. Please see below for the section on Expiry of your Session/Package.

Halfway through the programme we will conduct a review of where you are in relation to your goals.

PAYMENT

Payment is due before commencement of any session, and all sessions must be completed within agreed programme time from date of contract.

Some packages may be purchased on a payment plan. These payment plans are automated at the time of purchase. I agree that I have viewed my payment plan and am clear of when payments will be automatically taken. All payments will be taken with the card used at the time of purchase.

I understand that I can view my payment plan through my Practice Better account at any time.

Please notify us before your first session if you have any questions about payment or payment plans.

DEPOSIT & REFUNDS

Any deposit paid is non-refundable and secures my place on a package or programme, allowing me immediate access to any resources that are made available to get me started.

Where refunds apply, these are subject to the current hourly fee of the practitioner and will not take into account any discounts given. Any refunds are expressly at the discretion of the practitioner. An admin fee of £75 may also be applicable.

GENERAL TERMS

EXPIRY OF YOUR SESSIONS/PACKAGES

Individual sessions and packages with multiple sessions, all have expiration dates. I understand that my expirations dates of my purchases are outlined in my Practice Better account. I understand that it is my responsibility to book my own sessions within the time frame given. I understand that any sessions not used during this time may be lost and will not be refunded.

GROUND RULES

  1. I understand that I am fully responsible for the decisions and choices reached during any coaching and healing sessions.
  2. I understand that ‘coaching’ is a relationship I have with my coach that is designed to facilitate the development of personal or professional goals and develop a plan/strategy for achieving those goals.
  3. I understand that coaching is a comprehensive process, which may involve all areas of my life including work, business, family, health, relationships, education and recreation. I acknowledge that deciding how to handle any issues is my responsibility.
  4. I understand that coaching is not a substitute for counselling, mental health care or substance abuse treatment.
  5. I promise to inform my coach if I am currently in any kind of therapy and that any medical or therapeutic practitioners involved in my care have been advised of my work with a coach.
  6. I agree to commit to the programme of coaching sessions to facilitate the required change. I understand that if I am not satisfied with the programme for any reason, I will inform Natasha that I wish to cancel my remaining sessions, and I will receive a refund (where applicable).

ENERGY, REIKI & AKASHIC HEALING

As many of Natasha’s sessions also include energy healing & alternative remedies (such as Akashic readings, meditation, activations, relaxation techniques, breathing exercises, flower remedies etc), I understand that these are simple, natural and gentle alternative remedies. Sometimes this may include hands-on energy technique that can be used to support stress reduction and relaxation. I understand that practitioners do not diagnose conditions, nor do they prescribe or perform medical treatment, prescribe substances, nor interfere with the treatment of a licensed medical professional. I understand that energy healing and alternative remedies do not take the place of medical care. It is recommended that I see a licensed physician or licensed health care professional for any physical or psychological ailment I may have. I understand that energy healing can complement any medical or psychological care I may be receiving. I also understand that the body has the ability to heal itself and to do so, complete relaxation is often beneficial. I acknowledge that long-term imbalances in the body sometimes require multiple sessions in order to facilitate the level of relaxation needed by the body to heal itself.

GROUP PROGRAMME PARTICIPATION

You may be given the opportunity to take part in group programmes as part of your package. You agree that Mind Body & Soul Energy is authorised to record, photograph, and otherwise capture your likeness, voice, images, interviews, and statements made in connection with your participation in any group programmes for our own use. You hereby assign to Mind Body & Soul Energy all rights, titles, and interest to have and to use, royalty free, any such likeness or portion of your participation in any group programme for advertising, marketing, documenting, informational, training, or any other lawful purpose.

PRIVACY POLICY

Your data is very important to us, and we will never send you unnecessary emails. In order for us to keep you up to date and informed please note that you will receive occasional information from us via email:

  • Our inspirational tips in our newsletter & occasional special offers.
  • Occasional information on our services and special offers even if you unsubscribe from our newsletter at a future time
  • You can withdraw your consent to the above communications at any time by clicking on the unsubscribe link at the bottom of the emails.
  • As part of the services we may need to share personal data you have given us. This may include some or all of the data we collect from you as detailed in our Privacy Notice. For example, to our Professional Body the International Coaching Federation. All such data sharing is in line with our commitment to you regarding safeguarding your personal data.
  • At the end of the Contract you have the right ask for the data to be deleted
  • You can view the entire privacy policy here: http://bit.ly/MBSEprivacypolicy

NEWSLETTER LIST

As part of your programme you have been subscribed to our newsletter list, which will give you additional resources, interviews, training and tips along the way, as well as keep you up to date on any new programmes, packages and free resources. This will all enhance and support our work together.

You can unsubscribe to these at any time using the links in the email.

AGREEMENT

I, the client, have read and understood the above and agree to the terms and conditions.

I, Natasha Harris, am fully committed to facilitating the above named person to identify and achieve your goals through an open, honest, supportive and motivating coaching relationship. I can ensure that I will always do my utmost to work for your best interests and keep any information shared with me entirely confidential, within the limits of the law.